Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com/en-us/ by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. Returns are only applicable to orders made on www.omegawatches.com/en-us/. Returns are not accepted in the boutiques. Earrings are final sale and may not be returned or exchanged.
Extended Holiday Return Policy: Any order placed between November 25, 2022 and December 21, 2022 qualifies for our Holiday Return Policy and may receive a full refund if returned by January 3, 2023. Orders placed after December 21, 2022 may be subject to the standard 14 day return policy.
Any order that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. We reserve the right to reject personalized items without providing reason. Personalized, engraved or embossed products cannot be returned.
To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.
We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return Your Package To:
Swatch Group (U.S) Inc.
C/O – Omega Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094